Consequent to the rapid progress made by information technology in recent times the scenario in the commercial zone has changed significantly. Most of the tasks relating to business are now accomplished with the use of the software. One of the areas where IT tools have registered their mark is business process management. The use of efficient process management software has become a common practice in the industry. Evolution of IT-Based Process Mapping Tools In the past; and especially before the domination of the market by different types of software; all business activities were performed manually. These processes were time-consuming and very often did not generate accurate results. Today; due to the advent of a host of process mapping tools, the tasks are automated and the results derived are far more accurate. These tools have the capability of checking, analyzing, as well as suggesting steps to make your business more successful ...